1. Scope and who we are
This Privacy Policy applies to the DreamPaw AI mobile application, website, and related support services (together, the “Service”). “DreamPaw AI,” “we,” and “us” refer to the team operating the Service. For privacy questions or requests, contact the email listed at the end of this policy.
2. Information we collect
We collect the minimum information needed to provide, secure, and support the Service. The exact information depends on the features you use.
- Account information: the identifier, email address, display name, profile image, and sign-in provider details made available through Apple, Google, or Firebase Authentication.
- Pet and creative content: pet names, species, gender, profile photos, reference images, prompts, captions, generated images and videos, and related creation settings.
- Purchases and entitlements: product identifiers, store transaction or purchase tokens, order status, subscription status, and pawprint balance records. We do not receive or store full payment-card details.
- Device and service data: app version, operating system, device locale, session and notification tokens, network and security logs, feature interactions, and diagnostic data when you consent to analytics or crash reporting.
- Attribution and referral data: installation or device identifiers, campaign and advertising-source details, referral-link interactions, registration events, and limited verified purchase-event details such as product, currency, and amount.
- Support information: feedback text, attachments, contact details, and our replies when you ask for help.
3. Device permissions
DreamPaw AI may request access to photos or the camera when you choose media for a pet profile, a creation, or feedback. Notification permission is requested so the app can tell you when work is ready. You can deny or later change these permissions in system settings; unavailable permissions may limit the related feature but do not grant us access to unrelated device content.
4. How we use information
We use information to perform the Service you request, maintain account security, process store purchases, deliver and store creations, answer support requests, attribute installations, restore deferred referral links, measure campaigns and verified purchase events, prevent abuse, meet legal obligations, and improve reliability. Optional analytics, crash reporting, and customer-level attribution or purchase reporting are controlled by your privacy choices. On iOS, access to the advertising identifier and cross-app or cross-website tracking also depends on the system permission you choose.
4a. Free Creation and AI processing
Pet photos, reference images, pet appearance descriptions, prompts and text inputs you provide in Free Creation are processed to carry out the features you request. Prompt optimization, reference analysis, safety review and video generation may require the relevant inputs to be sent through Cognme GenAI Gateway to the third-party AI services handling the request. Use of a gateway does not mean all data is processed only on our own servers. Private creations are not public by default.
5. Service providers and processing locations
We use specialist providers to operate the Service. These may process information in countries other than your own, subject to contractual, technical, and legal safeguards appropriate to the service.
- Google Firebase for authentication and, when enabled or permitted, analytics, crash reporting, remote configuration, and cloud messaging.
- Apple and Google for sign-in, app distribution, in-app purchases, subscriptions, and store transaction verification.
- Tenjin for installation attribution, deferred deep links, referral and campaign measurement, and limited registration or verified purchase reporting. Tenjin may process installation or device identifiers, campaign and referral interactions, and purchase-event details; customer-level reporting and iOS tracking are subject to the choices described above.
- Tencent Cloud infrastructure for private object storage, content delivery, and related security controls.
- Cognme GenAI Gateway and third-party AI providers for prompt optimization, reference analysis, safety review, and processing the references and instructions required to produce an image or video.
6a. Creatives you choose to publish
When you request publication and confirm permission for public display and reuse, an approved creative is shown to Square users with your public nickname, prompt, sample video, cover, input instructions and reference images you explicitly retain for reuse. Pet profiles and private text values are not automatically published. However, a sample video or reference image may itself reveal that information. Check the content and your rights before requesting publication.
Other users can replace the required pets, images and text and create their own results using the approved public prompt and retained reference images. Public content may be viewed, downloaded or saved. Withdrawing a creative stops further public display and new reuse. It does not automatically recall lawfully obtained results or copies, and processing of caches and temporary media links may not be immediate.
6b. Community records and moderation
We process submissions and revisions, public display and reuse permissions, likes, hide and block preferences, reports, appeals, rewards and necessary account links to provide community features, address violations and disputes, and prevent abuse. Authorized personnel handling those matters may access the necessary content. Retention and deletion are governed by this policy's retention and account deletion provisions. Necessary transaction, security, legal and unresolved dispute records may remain. Use in-app Feedback and Support or the contact channel in this policy for questions or data requests.
7. Retention and account deletion
We keep account and creative content while your account is active and as needed to deliver the Service. Purchase, security, fraud-prevention, dispute, and legal records may be retained for the period required by applicable law or legitimate operational needs. When you permanently delete an account, access is disabled, all sessions and notification tokens are revoked, and the same Apple or Google identity cannot register again. A minimal account tombstone and records that must be retained for legal, transaction, security, or integrity reasons may remain. Contact us to request erasure of associated personal media or other data not required to be retained.
8. Security
We use access controls, encrypted transport, private media storage, time-limited access links, environment separation, and monitoring intended to protect information. No system can guarantee absolute security, so please use a trusted device and report suspected account misuse promptly.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of personal information, or to withdraw consent. You can update supported profile and privacy choices in the app, permanently delete your account from the Me screen, or contact us. We may need to verify your identity before completing a request.
10. Children
DreamPaw AI is not directed to children under 13 or the minimum age required in their jurisdiction. If you believe a child provided personal information without appropriate authorization, contact us so we can review and take appropriate action.
11. Changes to this policy
We may update this policy as the Service or legal requirements change. The current version and effective date will remain available on this page, and material changes may also be communicated in the app.
12. Contact us
For privacy questions, rights requests, or data-erasure requests, email [email protected]. Include the eight-character user ID shown in the app when available, but never send a password, store credential, or full payment-card number.
[email protected]