Help and support
Find help for account access, pet profiles, AI creations, pawprints, purchases, privacy choices, and account deletion.
Report inappropriate public creatives or authors, get help with blocking, publication review, reuse permissions or author rewards, and appeal a moderation decision. Reporting and blocking are also available from a public creative’s detail page in the app.
Get help with Sign in with Apple or Google Sign-In, sessions, your profile, and permanent account deletion.
Report issues with pet photos, templates, image or video generation, delivery, saving, and sharing.
Ask about pawprint balances, DreamPaw Plus, store purchases, restoration, refunds, and order status.
Review privacy choices, optional analytics, crash reporting, task notifications, and data requests.
Email support
Email our support team with a short description of the issue. When available, include the eight-character user ID shown in the app, your device platform, and the app version.
Do not send passwords, Apple or Google credentials, store receipt secrets, or full payment-card numbers.
